seminar half-day onsite / 2 x 75 minutes online
Successful organizations know that customer satisfaction is just the entry point in today’s competitive marketplace. It is imperative that customers – both internal and external – are delighted, and their expectations exceeded.
This engaging and highly participatory seminar delivers practical tools that participants can implement immediately to significantly and sustainably improve external and internal customer service.
The program draws on the practices of organizations that excel in customer service. Through inspiring stories and real-world scenarios, participants will be encouraged and motivated to apply their learning with a renewed energy and spirit to serve.
Here’s a summary of our customer-centered service program. Contact us if you’d like to see a detailed curriculum overview.