seminar half-day onsite / 2 x 75-minutes online

positively reducing conflict

Negative conflict within an organization creates morale problems, slowdowns in work, and employee dissatisfaction. Often, conflict arises as a result of differences in personalities and  approaches to problem-solving.

Mutual understanding and empathy are absolutely key to effective relationships that yield outstanding organizational results in today’s demanding, fast-moving, and highly diverse workplace. In this practical seminar, participants gain understanding through the use of the Thomas-Kilmann Conflict Mode Instrument (TKI)—perhaps the most robust self-assessment in the field. This tool helps people become more aware of their own personality traits and preferences and enables them to more easily understand those of their peers.

When participants in this seminar learn that their differences need not lead to conflict and that not all conflict is bad, the workplace yields greater creativity and collegiality. Past participants have told us that their relationships outside of work were also improved!


Here’s a summary of our positively reducing conflict program. Contact us if you’d like to see a detailed curriculum overview.


What is the fundamental principle that underpins this program?
  • Don’t just look out for your own interest, but also look out for the interests of others.


during the program, participants will …
  • Understand the common sources of and responses to conflict.
  • Know their own tendencies in times of conflict.
  • See the mutual benefits and interdependence of thinking win-win.

Behavior & Results

during the program, participants will …
  • Learn how to adjust what to say or do in times of conflict to get better results.
  • Practice understanding another’s perspective while expressing their own needs.
  • Review real-world case studies to identify what can be done to reduce conflict.